As the pace of innovation continues to accelerate, companies will put more emphasis on the experiences they deliver to customers to create a competitive advantage.
July 27, 2017
"Customers 2020,” a study produced by Walker, Indianapolis, Ind., reveals the customer experience industry of the future.
The 1,000-square-foot site is designed to provide customers with a creative and innovative environment to be actively involved in developing their next product.
August 10, 2016
Surlean Foods, San Antonio, Texas, announced the grand opening of its new, state-of-the-art customer innovation facility in Dallas, Texas.
They say it pays to think big. And considering that the world’s foodservice market is valued at about $366 billion, Nestlé SA is indeed thinking big. In fact, establishing a singular global foodservice business, Nestlé Professional, was one of the food industry powerhouse’s four strategic goals last year.