DeviceBits unveiled its latest white paper, which addresses the three main ingredients for successful customer service—AI, digital self-support materials and the right platform to deliver these in the right customer experience.

PAC Machinery, San Rafael, Calif., introduced LiveDemo, a web-based, real-time, interactive collaboration tool for product demonstrations and a variety of other customer service applications.

Key Technology strengthens its commitment to California food processors by expanding its Innovation and Solutions Center (ISC) and local service capabilities in Sacramento, Calif.

Bühler Inc., Minneapolis, opened a world-class customer service center at its optical sorting site in East London.