To support its 30% growth and become significantly more efficient while tracking the movement of each item and order across their used parts supply chain, Cleveland Brothers selected TECSYS’ warehouse management system (WMS).
With a huge selection of service parts for Caterpillar equipment, as well as other brand names, used parts are an integral component of Cleveland Brothers’ repair and maintenance services.
The company offers a number of choices from more than 4,000 used and reconditioned parts, power train components and attachments for a wide variety of Caterpillar equipment.
The company’s management selected New York-based TECSYS because of its extensive expertise in distribution and CAT dealers operations and its dominant adoption rate of logistics solutions; more than 25% of North America’s CAT dealers use TECSYS.
“It’s an indisputable fact-effective warehouse management equals increased productivity. CAT dealers need accurate, real-time information about their inventory and orders to guarantee impeccable (and speedy) customer service to their customers. This is especially true for used parts operations. Today, with TECSYS’ WMS and visibility tools, we feel we have the most
technically-advanced operation in North America,” says Matthew Washic, corporate used parts manager at Cleveland Brothers. “Inventory accuracy and historical tracking of who touched the part at any time is a big thing for us. With TECSYS’ technology and reporting tools, we have almost 100% accuracy with zero errors. TECSYS’ WMS has phenomenal inventory accuracy, it gives us visibility every step of the way even though the same part is touched three times with different part numbers. And, if someone enters the part number incorrectly, TECSYS’ WMS detects that immediately, enabling a correct transaction that is completely transparent to the user.”
Collaborative and scalable, TECSYS’ WMS is a robust solution that empowers logistics management to gain control over customers’ service levels, order accuracy, throughput volumes, turnaround times, warehousing costs and profitability. It runs a number of high-volume, complex distribution organizations, a number of the major automakers’ parts distribution operations in Canada, more than 25% of CAT dealers’ service parts centers in North America and is also the dominant solution for hospital supply networks in North America.
